Frequently Asked Questions
- Category: General Info
- Lintang Buana
Q: How many people will there be on tour?
A: If you join in our share tour than maximum participants will be 15 persons. However if you took a private tour, you can specify their own group size. We recommend each group to a maximum of 25 participants, plus your guide. On the Off-road Adventurer tour there is a maximum of four participants, plus your guide.
Q: How do I book a tour space?
A: Go to our Reservations page and book online or send us your email through our contact us form.
Q: How can I pay for my tour?
A: For your tour deposit we accept PayPal, Visa, Mastercard, Discover, American Express, cash deposit, internet bank transfer and International Money Transfer. Payment for the balance of the tour fee is accepted by cash deposit, internet bank transfer or International Money Transfer, Paypal, Visa, Mastercard, Discover or American Express. Please ask us for our company's Bank Account details with its swift code and our PayPal account.
Q: When is payment required?
A: At least 30 days before the tour commencement date. Bookings made closer to the tour date than these times need to be paid for upon confirmation of your tour space.
Q: What is included in the tour fee?
A: At the bottom of each itinerary you will find a list of Inclusions and Exclusions.
Q: Do I need travel insurance?
A: As this is not included in the tour fee we strongly recommend that you purchase your own personal travel insurance.
Q: What if I have special dietary requirements?
A: Please contact us to discuss this. We will try to meet your requirements where possible.
Q: How fit do I need to be?
A: It depends on which trip do you want to take. But in general we recommend a standard level of fitness. For example, you will be able walk up to the peak of Mt Bromo (245 stairs). Please contact us if you wish to discuss your suitability for any of the tours' activities.
Q: Are your tours suitable for people with special needs (i.e. wheelchair)?
A: Yes of course, please specify this on your e-mail to us.
Q: Do I need to exchange money before arriving in Indonesia?
A: No. Most banks in each town we pass through have a Money Changer.
Q: Can I use my credit card in Indonesia?
A: The most commonly accepted cards in Indonesia are Visa and Mastercard.
Bankcard, Diners Club, American Express and JCB are also accepted but not as widely. Savings account cards that are connected to networks such as Maestro, Cirrus and Plus can be used at most ATMs (Automated Teller Machines) to withdraw cash. You will need to contact your bank regarding this.
Q: Should I arrive in Indonesia a day or two prior to the start of the tour to recover from jetlag?
A: If you are travelling from the UK, US, Europe or Africa we highly recommend arriving in Indonesia at least one day before the tour begins so that you are refreshed and ready to go.
Q: Can you arrange accommodation for me pre and post-tour?
A: Yes. Let us know in advance.
Q: How much luggage can I bring with me?
A: We suggest you to bring one travel case and one hand-carry bag.
Q: What should I bring?
A: We believe that you can find lots of travel check-list on the internet, some of useful link that we found are from Oanda. They provide a travel check-list from pre-departure items until home-check lists.